Support Center

First, check if it's a local issue by visiting from a different device/network. If still down, contact us immediately via live chat or phone for fastest response. We monitor uptime 24/7 and often detect issues before you do.

No, the Starter package does not include an admin panel or CMS dashboard. It is built as high-performance flat HTML files. If you need an admin panel to manage content yourself, our Professional, Enterprise, and Custom CMS packages include full content management capabilities.

To upgrade your package, please contact us via our Contact Form. Since upgrading from the Starter plan involves moving from flat HTML files to a CMS-powered platform, your website will undergo a complete redesign to integrate the content management system and admin panel.

For Professional and Enterprise plans, content can be updated through your CMS dashboard. Starter plan sites consist of flat HTML files, so updates are handled directly by our team through your included support hours or custom requests.

Yes! Professional and Enterprise plans include SEO audits and analytics setup. Starter plans can add this as a one-time service. We also offer ongoing SEO management packages.

We run automated daily backups stored for 30 days. You can request a restore at any time through support. Enterprise plans include hourly backups and 90-day retention.

Starter: 8 business hours. Professional: 4 business hours. Enterprise: 1 hour (24/7). Critical issues (site down, security) are prioritized across all plans.

Yes! All plans include a 1-hour launch training session. Additional training sessions are $150/hour or free with Enterprise plans. We create custom video documentation for your specific site.

Submit a request through the support portal, email, or chat. We'll provide an estimate within 24 hours. Small tweaks are often covered by your support plan; larger features are quoted separately.