Frequently Asked Questions

Yearly billing saves 1 full month of fees (you get 12 months of service for the price of 11 months). Yearly subscriptions require a 12-month contract.

Our recurring subscription plans include ongoing website management, hosting, security updates, and dedicated monthly support hours so your website stays modern and fully functional.

To upgrade your package, please contact us via our Contact Form. Since upgrading from the Starter plan involves moving from flat HTML files to a CMS-powered platform, your website will undergo a complete migration to integrate the content management system and admin panel.

No, E-commerce functionality is excluded from Starter and Professional plans (indicated with a red cross). E-commerce store capabilities are fully included in our Enterprise and Custom E-commerce packages.

No, the Starter package does not include an admin panel or CMS dashboard. It is built as high-performance flat HTML files with static HTML hosting included. If you need an admin panel to manage content yourself, our Professional, Enterprise, and Custom CMS packages include full content management capabilities.

For Professional and Enterprise plans, content can be updated through your CMS dashboard. Starter plan sites consist of flat HTML files, so updates are handled directly by our team through your included support hours or custom requests.

We build ultra-fast, mobile-friendly websites using modern HTML5, CSS3, JavaScript, WordPress, and custom CMS platforms tailored to your business needs.

Starter static HTML sites are typically launched within 7–14 business days. Professional CMS projects take 2–4 weeks, while Enterprise and custom solutions take 4–8 weeks depending on scope.

Yes! All plans include a 1-hour launch training session. Additional training sessions are $150/hour or free with Enterprise plans. We create custom video documentation for your specific site.

The Pro Care Plan ($124.99/mo) is designed for CMS sites (e.g. WordPress) and includes twice-weekly plugin & module updates, weekly cloud backups, speed & database optimization, SSL audits, 3 hours of monthly edits, and priority emergency support.

Essential Care includes monthly cloud backups, Pro Care includes weekly cloud backups, and Premium Care includes daily cloud backups.

First, check if it's a local issue by visiting from a different device/network. If still down, contact us immediately via live chat or phone for fastest response. We monitor uptime 24/7 and often detect issues before you do.

Starter: 8 business hours. Professional: 4 business hours. Enterprise: 1 hour (24/7). Critical issues (site down, security) are prioritized across all plans.

Submit a request through the support portal, email, or chat. We'll provide an estimate within 24 hours. Small tweaks are often covered by your support plan; larger features are quoted separately.

Yes, all SEO packages (Starter, Professional, and Enterprise) include local SEO setup and Google Business Profile optimization to help you rank in local search maps.

Yes! Professional and Enterprise plans include SEO audits and analytics setup. Starter plans can add this as a one-time service. We also offer ongoing SEO management packages.

Search engine algorithms, competitor strategies, and search trends change constantly. SEO is an ongoing process—not a one-time setup. Continuous monitoring, keyword adjustment, technical auditing, and content optimization are required to keep your site ranking at the top. That is why we offer dedicated Monthly and Yearly SEO plans to ensure your site stays ahead of algorithm updates and competitors all year round.

Yes, we hold Pro agency licenses for Bit Integrations Pro and Bit Flow Pro. These premium automation tools allow us to connect your WordPress site seamlessly to 200+ external apps, CRMs (such as FluentCRM, HubSpot, and ActiveCampaign), payment gateways, webhooks, and custom database APIs without relying on expensive monthly third-party middleware like Zapier or Make.

Custom WordPress plugins are developed when off-the-shelf plugins are bloated, insecure, or lack your specific business logic. Common plugin functions include custom post types and data schemas, specialized REST API endpoints, custom admin dashboard panels, automated data syncing, role-based access control, and lightweight custom Gutenberg blocks—built clean without unnecessary code overhead.

Absolutely. We're happy to sign your NDA or provide our mutual NDA template before any detailed project discussion. Just let us know when you reach out.

Yes! You can book a discovery call directly. The form helps us prepare, but we're flexible - just mention in your message that you'd prefer a call.

Having these ready helps us give you the best advice: project goals, target audience, examples of sites you like, rough budget range, timeline, and any existing assets (branding, content, current site access).

Yes! We work with clients worldwide. We communicate via video calls, email, and project management tools. All our contracts and invoicing support international clients.

1) We review your inquiry (within 24h). 2) We send a brief questionnaire or schedule a discovery call. 3) We provide a project proposal with timeline and pricing. 4) Upon agreement, we start with a kickoff call and project plan.